Today, online shopping is high on the Internet. This is a convenient and easy way to get the products you want and want. Do you know what the requirements are for this activity or that when you purchase a product from an individual, your rights depend on a personal arrangement with the seller himself? Here are some of your rights that apply only to professional traders, not individuals.
Right to information
Before purchasing a product, the seller is required to provide you with the necessary information:
⦁ Name and address
⦁ Characteristics of the product or service
⦁ Price including VAT and fees
⦁ Term of the proposal
⦁ Shipping costs
⦁ Conditions for fulfilling the purchase: delivery, payment, delivery date
⦁ Ability to cancel an order
This information, is part of the contract, without which it cannot and will not be changed, unless otherwise agreed.
How to drop the product?
Without the additional payment, after the contract, within 14 days, you can cancel it. The only costs you owe are those you incurred to return the goods. The trader is obliged to notify you of this condition, otherwise, the term of cancellation of the contract is extended by one year and fourteen days. Transport costs are borne by you. The seller must return your money within 14 days, making it the way you paid for the first transaction. All you have to do is return the goods, but no later than 14 days after the refusal is announced.
Cases where waiver rights do not apply
⦁ In online shopping for the provision of services in which this service is fully provided and with the consent and confirmation that the consumer is aware that he is losing the right of withdrawal at the start of the service.
⦁ When delivering goods that are custom-made to the consumer or as per his requirements
⦁ For goods that may deteriorate or have a short shelf life
⦁ When supplying goods or services where the price depends on fluctuations in the financial market and is not controlled by the trader
⦁ In the case of goods already supplied because of their nature and replaced by other goods which cannot be separated
⦁ In the case of sealed videos, are there any recordings that have been printed after delivery
⦁ Concluded during a public auction
⦁ With a subscription contract for the supply of magazines, newspapers
⦁ Sealed goods that are already printed after delivery are not returned for hygiene or health reasons
⦁ For the supply of alcohol, where the price is negotiated at the time of conclusion of the sales contract and in which the delivery is not made earlier than 30 days and the value of which does not depend on the trader himself
⦁ Non-residential accommodation services, rental cars, food services, leisure activities when the contract provides for a deadline or exact date
⦁ When providing non-material digital content and the consumer is aware that he is losing his right to opt-out of the service
⦁ Where the consumer has requested the dealer to visit his home for repair or maintenance and the trader performs services in addition to the work or delivery of goods other than spare parts needed for repair, then the right of withdrawal shall apply to the additional services and goods
It is illegal for online stores in the EU to refuse sales to a customer from another Member State.
For your safety
When shopping with your credit card, be assured that the card numbers are personal data and are protected by law.
It is best to check the page where you enter the number, see if your communication is encrypted. This is implied by the difference between https: // and HTTP: // (encoded).
In case of fraud or problem
⦁ If you are scammed while shopping online, you must tell your bank. They are required to recover the amount lost.
⦁ When you feel that your data needs better protection, you should notify the Personal Data Protection Commission.
⦁ If you have a problem, you are entitled to a claim.
⦁ If you have broken the rules while shopping online, try contacting the seller first.
⦁ If the problems are much greater, you have the right to contact the Consumer Commission or the European Consumer Center directly.